Shipping policy

Pre-Order Policy

1. What is a Pre-Order?
Pre-orders allow you to purchase items before they are in stock. This ensures you reserve your size and style before it sells out.

2. Production Time
All pre-order items are made specially for you. Production typically takes {{X–X weeks}}.
Production timelines are estimates and may vary due to material availability, supplier delays, or high demand.

3. Payment
Payment is collected at checkout to secure your pre-order. By purchasing, you agree to the expected production timeframe.

4. Shipping
Your entire order will ship once all pre-order items are completed. If you want in-stock items sooner, please place a separate order.

5. Cancellations & Changes
Because pre-order items are made to order, cancellations, size changes, and refunds are not accepted once production has begun.
If you need to update shipping information, contact us as soon as possible.

6. Delays
We do our best to meet all estimated dates. However, unexpected delays can occur. If production is delayed, you will be notified by email or SMS.

7. Returns & Exchanges
Pre-order items follow the same return policy as our standard products unless otherwise stated. Items must be unworn, unwashed, and in original condition.

8. Contact
For questions about your pre-order, feel free to reach us at {{your email}} or {{your phone number}}.

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